Monthly Archives: July 2012

it’s communication Spock, but not as we know it

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It’s official; Brits really are an antisocial bunch. If that is, you believe this week’s Ofcom research showing now, more than ever before, the population of the British Isles is more likely to text than actually pick up a handset and make a phone call.

 

58 per cent of people communicated via texts on a daily basis in 2011, whereas only 47 per cent made a daily mobile call – the shift away from traditional ways of keeping in touch is not surprisingly being led by young people aged 16-24.

 

The fact that the way we communicate with each other is changing should not come as such a shock though. After all, every generation experiences advances in technology that differ from its predecessors: the ancient Britons used beacons to warn of approaching enemies, Nelson directed Trafalgar with semaphore, Marconi developed the radio and Monty Python did Julius Caesar with an Aldis lamp.

 

Just because we no longer converse on landlines and the mobile phone – this in itself is a relatively new invention – does this mean we are any less sociable than we were 50 years ago? My argument would be that we are in fact more sociable than ever before; just look at the explosion of social media over the last five years. The difference is that we are simply finding different ways to be sociable.

 

AT&T recently found that people are using their smartphones less to make phone calls to each other; rather they are turning to services like Apple’s iMessage, Blackberry’s instant messaging and Skype to communicate. I would argue this indicates a change in user behaviour mirroring the social media époque we find ourselves in, rather than an underlying social change within society.

 

Many already rely on data to make calls and send texts but if this trend towards increasing data consumption continues, the day where telecom operators offer data-only price plans may not be too far away.

 

The fact remains, however, that carriers currently benefit too heavily by charging separately for voice and data to combine the two in the immediate future. After all, there is a high risk that if customers use data-only plans to make phone calls, they would simply pick the lowest option and do most of their calling on Wi-Fi; a proposition that wouldn’t sit well with the big boys. That said, all it will take is for a Vodaphone or O2 to take the plunge and the rest will be forced to follow.

 

Yes, we may talk less on the phone, but does that really make us any less sociable? Thanks to the likes of Facebook and Twitter, smartphones and tablet devices we are more connected and accessible than ever before in our long history, and surely that has to count for something in the sociability stakes. Technology has once again played the part of the great enabler – that said, it doesn’t mean a phone call once in a while to the parents will ever go amiss!

on your marks…Get set…Tweet!

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Picture the scene: 9pm on a warm British summer’s evening in Stratford and it’s the men’s 100m final in the Olympic stadium – the show piece event of the entire games. Your seat is prime Olympic real estate just at the edge of the track, ten rows back. You’re armed with a GB&I flag, vuvuzela and iPhone; tweet primed and ready to go with a picture of the runners as they take to the blocks.
But just as you want to share the picture with the 436 people following you on Twitter, you realise you no longer have internet connectivity or even a phone signal; networks unavailable reads the screen. Frustrating right?
According to BT, the network capacity at London 2012 will be four times that of the Beijing Games, with millions of people expected to flock to London during the Olympics, armed with smartphones and tablets to stream live content; call and text family and friends; share photos and videos, or just watch the events online.
As a result, this year’s Olympics is set to be the most data-heavy yet with a 60Gb requirement across the network in the Olympic Park alone  – this equates to 3,000 photographs, travelling across the network in Stratford every second.  Not surprisingly this is going to put a huge strain on the UK’s mobile phone and Internet networks.
BT is delivering a single communications network across 94 locations, including 34 competition venues. Its aim: to protect its customer experience during the Games. But since it does not have a mobile network, inside the Olympic Park it has partnered with Telefonica, operating in the UK under the name O2, and other mobile network providers, to create the Joint Operators Olympic Group (Joog). In addition to this it is also establishing more than half a million additional hot spots – mostly in the centre of the city – which should make life easier for visitors from abroad, keen to save on roaming charges.
But there is always a possibility that something, somewhere, could go wrong – recognise O2 from any news recently? Only this week the mobile operator experienced some major down time due to a glitch with one of its new Huawei network systems; resulting in around 25 hours of 2G and 3G signal downtime for its subscribers.
Being the eternal optimist I have high hopes for the London Olympics at the end of the month but if the world is going to enjoy the greatest show on Earth to the max, through their Smartphones, tablets and laptops, ISPs and telecoms providers must be watchful and prepare for the worst – after all, by failing to prepare, you are in essence preparing to fail.

 

We’ve got two weeks and counting… So double-time please Joog!